help desk

helpdesk

web-based

web based

web-based help desk

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

- Web based. Work from anywhere, whether you are at your desk, on the road, or working from home. All features of Help Desk for IIS can be accessed though a web browser on virtually any operating system.

- It's an ISAPI extension for Microsoft Internet Information Services. You can easily install it on your web server.

- Knowledge base. All common questions can be placed into the knowledge base. The overall productivity of your IT service team will increase, frustration will decrease, and you'll save time and money.

- Unlimited users. Create as many user logins as your business needs.

- Firebird Database Server. All information is stored in a relational database, and the web pages themselves are produced by a server-side ISAPI extension.

- Password protection using a strong cryptographic algorithm.

- Supports Microsoft Windows NT, 2000, XP Pro, 2003, Vista.