Live Help Software

Live Help

Live Help Information

Live Chat

Live Chat Software

Click4Assistance - Live help software allowing you to Converse, Monitor and Engage with customers browsing your website.

Offering your website customers live assistance is proven to increase sales, reduce lost orders and give you the ability to up-sell and cross-sell product lines. Improve you support by answering customers questions immediately, building stronger loyal relationships more efficiently.

Visitor monitoring in real-time, see which pages are being viewed, how the visitor came to your site (which search engine and keywords used)

Proactively offering assistance to browsing visitors, ask them if you can be of assistance while they browse your site

During the textual conversation, ask the visitor to enter the phone number and the system will automatically connect both parties through the normal telephone network.

Internal contact system, allowing customer information including their contact details to be stored against conversations and notes.

Reports and statistics, view data, pie-charts and graphs representing traffic and conversational information.

Quick, simple and easy to implement – After downloading the application accounts can be created immediately, allowing live assistance and visitor tracking to be added to any site simply and quickly.

Full customisation the easy way – Most aspects of this solution can be easily configured to meet your business needs. From specific categories right through to the ability to redesign the visitor interface and its workflow.

Smart-Client application – The application provides a window to the Click4Assistance gateway and all its functionality. Using this unique method any updates and enhancements are carried out without further downloads or user intervention.